Incorrect information hurts your credibility, as well as your team’s, with both prospects and current team members.
Presenting incorrect information is in violation of our business policies and can also be damaging to ACN’s overall business opportunity. Ultimately, incorrect information negatively impacts all of our businesses. We all want the ACN Opportunity to be presented honestly and effectively, so please take a moment to read the following frequently asked questions and help us to ensure everyone is Getting it Right!
What does the $499 start-up cost cover?
The $499 cost helps ACN to recover the costs associated with establishing and servicing a representative’s business inside of ACN. The same is true for the ACN annual renewal fee. The $499 is not an investment. Any reference to the ACN Opportunity as an investment opportunity is incorrect and such language could get you into trouble with the Securities Exchange Commission (SEC). For every new ACN Independent Representative, ACN establishes an internal ACN account within our Representative, Provisioning, Billing, Commissioning and Customer Care systems. Additionally, ACN staffs several dedicated teams of individuals focused on supporting and delivering service to ACN’s Independent Representatives and their Customers. This complete back-end support frees ACN’s Independent Representatives to focus on their business. Specifically, the ACN $499 cost to become a Team Trainer Fee and ongoing renewal fees help to recover costs incurred by ACN to provide:
• ACN Field Support Services – This dedicated team provides live, Field Support Services in
English, Spanish and French. They provide accurate information pertaining to products,
processes and policies for ACN’s Independent Representatives personal distributorships.
They also train on how to access resources essential to supporting distributorships.
• ACN Operations – This team of dedicated individuals performs all order provisioning and
customer account activation processes from the time a signed LOA is received until the
customer’s service is active.
• ACN Credit and Collections – This team is committed to ensuring that customers you signup
are credit worthy. They also help collect payments from customers who do not or cannot
pay their ACN invoice.
• ACN Customer Service – Specially trained agents make up this team and together they
provide 24-hour complete customer support in multiple different languages.
• ACN Product Development – This team is devoted to the research, development and
implementation of new products and services, new or revised pricing and ongoing product
features and enhancements.
• ACN Commissioning System – ACN establishes unique system accounts for each ACN
Independent Representative. Specific online tracking and detailed reports provide downline,
customer and convention acquisition, service, usage and commissioning performance and
activity.
• ACN Public and Private Web Sites – ACN’s public website profiles ACN’s business
opportunity and product availability and is leveraged by ACN Independent Representatives
for ongoing marketing efforts. MyACN, the private website for ACN Independent
Representatives, is updated daily with training, product, distributorship and support
information. In addition, as part of ACN’s commitment to seek out innovative, new ways to
help you run your business more effectively, this site also includes an online renewal process
and online order repair, as well as tools for monitoring and tracking your customers and
downline.
• ACN Marketing – This team creates innovative and professional sales and recruiting tools.
They are responsible for ACN’s large inventory of sales and distributorship marketing
materials. Through this department, ACN’s Customer Marketing Programs such as Referral,
Upsell and Winback pieces deliver new customers into existing ACN Independent
Representatives’ personal customer base, independent of their own efforts. ACN
Independent Representatives receive residual compensation benefits from these customers.
• Weekly and Monthly Conference Calls – ACN paid and sponsored conference calls are
held to discuss and train on all aspects of ACN’s business including products, representative
distributorship, business processes and ACN policies and procedures.
What is the correct company name and how am I able to use it?
The company is now ACN, not American Communications Network. We are proud of our heritage, yet we
are even more excited about our future. And our future globally is as ACN! It’s important to note that ACN
is also a legal entity, and the name ACN is a protected trademark of the company. Independent
Representatives are not allowed to use the name ACN when dealing with hotel contracts or any other
type of contract or business venture. ACN Independent Representatives should be using their own “DBA”
or their personal name. Additionally, all marketing materials and signage using the name ACN, not
developed by the company, must be reviewed and approved by ACN’s Marketing Department before
being used.
Am I allowed to duplicate ACN Independent Representative Agreements?
Yes. It is very important that you copy both the front and back page of the agreement when you duplicate
the ACN Independent Representative Agreement. If you print it from MyACN, it will automatically print
both pages for you. Both pages must be presented to every ACN Independent Representative you enroll
and you need to make sure they read and understand the terms and conditions of the agreement before
they sign it.
Can I fill out an Electronic Representative Agreement online for my new recruits?
No. Only the enrolling ACN Independent Representative is allowed to complete an Electronic ACN
Representative Agreement, not the sponsoring representative. This is a legal requirement to ensure they
read and understand the terms and conditions of the agreement before completing it with an electronic
signature.
If I recruit a new Team Trainer into the business, how much money will I and my upline get?
$0.00. No compensation is paid until customers are acquired. ACN’s Compensation Plan by design only
provides compensation when customers are acquired and when those customers pay ACN for their
usage of ACN Services. By using the question above in your explanation of the ACN Compensation Plan,
you properly put the emphasis on the fact that our compensation plan does not pay out any bonuses
unless customers are acquired. ACN’s Compensation Plan is a perfectly balanced compensation plan. By
paying out the up-front Customer Acquisition Bonuses (CABs) for the acquisition of customers, by design,
it automatically fuels the back-end residual compensation that delivers long-term success. The bottom
line is: not a dime is paid until customers are acquired.
How do I earn passive residual income?
You do not earn passive residual income with ACN. It is important to be clear that residual commissions
are paid monthly based on customers’ billings for their usage of ACN’s services. ACN’s commissions
should never be misrepresented as “passive residual income.” They are anything but passive and
compensate representatives for the retention of billing customers.
What is ACN’s policy on making earnings claims?
ACN’s Compensation Plan is unparalleled – providing immediate and long-term income potential with no
limits. However, no compensation is paid until customers are acquired. ACN strictly prohibits ACN
Independent Representatives from making any claims or guarantees related to earnings/income, whether
express or implied. Success as an ACN representative is not guaranteed, but rather influenced by an
individual’s specific efforts. Not all representatives will make money in this company.
What is slamming and how can it affect my business?
Slamming is any practice that changes a customer’s local, long distance, gas or electric service without
the customer’s knowledge or consent. Slamming can also occur when someone other than the customer
who is listed on the LOA or Energy Enrollment Form signs the form. Therefore, ACN requires that every
LOA and Energy Enrollment Form include an original customer signature. The telecommunications
industry’s regulatory agencies treat slamming as a serious allegation with serious consequences and
have the authority to heavily fine and/or revoke a carrier’s certificate to do business if slamming occurs.
These consequences affect the opportunity for all representatives, not just those who slam customers
and therefore clearly illustrates why ACN HAS ADOPTED A ZERO TOLERANCE POLICY AGAINST
SLAMMING!
If it is determined that an ACN Independent Representative engaged in the slamming of a customer, the
following penalties will be assessed without exception:
• The Independent Representative's position will be permanently terminated and all CABs,
commissions and payouts of any kind will be permanently forfeited.
• If the "slammed" account was used for qualifications, any CAB payments made as a result will be
reversed. This reversal will also apply to any corresponding upline CABs as well.
• Any Independent Representative engaged in slamming will be required to reimburse ACN for any
fines or charges assessed against ACN.
As an ACN Independent Representative, you are responsible for each and every customer that appears
on your Personal Customer List. Therefore, representatives are encouraged to routinely review their
customer lists to ensure that only customers that they have personally enrolled appear on their customer
list.
What role do the three former attorneys general play at ACN?
ACN is committed to doing things the right way. To help insure we do it with the highest commitment to
integrity, ACN has employed a Legal Advisory Counsel comprised of three former state attorneys general
who are experts in Consumer Affairs and the Direct Selling Industry. The ACN Legal Advisory Counsel
works with ACN on all of our policies, procedures and marketing materials. Please note these individuals
are not on ACN’s Board of Directors.
Bob Stephan
• Former Attorney General for the State of Kansas
• Former past President of the National Association of Attorney Generals
• Former Judge for 13 years
Chris Gorman
• Former Attorney General for the State of Kentucky
• Expert in the Direct Selling Industry
Grant Woods
• Former Attorney General for the State of Arizona
• Expert in Consumer Affairs
It’s in everyone’s best interest that the integrity of ACN is upheld and that our remarkable business
opportunity is accurately presented to all prospects. When in doubt, please seek the advice of upline
members of your team. Together we can continue to help others make amazing changes in their life
through the power of ACN.